Store Policy

Payment

    We accept credit cards (Visa, Mastercard) for payment. Our online security provides ordering with maximum security and privacy. Credit card orders are authorized on the day the order is received. Please see Privacy Policy.

Shipping

    Orders are normally shipped within 5 business days (M-F). Express orders will be shipped within 3 business days (M-F). Shipping to US locations are by UPS Ground or UPS 2nd Day Air mail. Shipping to Canada, Asia, Australia, Europe, and other global destinations are by USPS Global International mail.

    To determine shipping costs for products please go through the process of ordering an item - you will proceed to the 'Shipping Information' page where shipping options are available. When you order a product you will first reach the 'Customer Login' page. You may 'Create a New Account' or 'Place Order Without Account'. You will be directed to the Customer Information page where you provide information in the 'Ship To' fields. Once you have added your information, including postal code, click 'Continue' and you will be directed to the Shipping Information page. At the bottom of the page you will see the 'Ship Via' drop down field. Please select the drop down field to see the shipping options and costs for your postal code. You do not need to proceed past this 'Shipping Information' page if you are just determining shipping costs prior to ordering.

Exchange Policy

Replacement

• Defective or damaged merchandise may be returned for replacement within 15 days of receipt.
• Replacement will be made 'in kind' for the original item.
• Shipping costs incurred in sending defective or damaged merchandise to us will be reimbursed.
• We require that you e-mail for pre-approval prior to returning damaged merchandise for replacement.

Exchanges

• Exchanges will be accepted within 15 days of receipt.
• Exchanges may be made for merchandise only.
• Shipping on exchanges is the responsibility of the buyer.
• We require that you e-mail for pre-approval prior to returning merchandise for exchange.

    Merchandise must be returned exactly as received, including original packaging. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order confirmation we e-mailed to you.

Please e-mail for pre-approval then send merchandise to:

    Please contact Customer Service with questions or concerns at 808-263-0583 (M-F 8:00-5:00 HST - Hawaii Standard Time) or email us.